We should have heard three student voices, but had to make do with one. Neither Usman Ali, Vice President of NUS for higher education, nor the president of tExeter College students union, turned up. However Llywelyn 'Taffy" Morris, Education Officer for the Exeter Guild of Students (the SU) rose to the occasion. Introducing him Liz Jolly said that students are at the heart of what we do, but we make too many assumptions about them. Now librarians are, at last, listening to students.
When Taffy came to Exeter in 2006, Facebook was unknown, and Blair was Prime Minister. The 2010 intake on the other hand have never known unwired life. Now academics use Facebook, and YouTube is referenced in essays.
Taffy has an impressive network of 100 student course representatives and surveyed them. 71% didn't know who to contact if they had a complaint about the library. He felt that librarians too often make blind guesses about what students want. The Exeter university library has been plagued by power cuts, a source of some frustration to students with deadlines, but when Taffy raised it he was told that the library had only had two complaints [it occurred to me that if the library were to listen to what students were saying in social media, they might have picked up the problem-TR].
Following some of the remarks Steve Smith had made the previous day it was interesting to hear Taffy say that the library was the one tangible thing students felt they received for their tuition fees. His reps felt there were insufficient copies of textbooks, and the brighter students resorted to tactical use of the reservation system.
50% of his sample used a mixture of print and digital resources, but he drew attention to the staggering costs of printing, if he wanted a paper copy to annotate or highlight, Only 4% of his sample said they could find e-journals easily, describing it as a game of hide and seek which the journals always win. Who teaches library skills he asked? Lecturers, it seems, and that poorly. He achieved his degree without ever using an e-journal. Students also wanted more desk space and more computers.
This lead to a lively discussion. When asked what might be the best time for library skills to be taught, he suggested that librarians take over teaching time, invading classes in a guerrilla way.Asked if he bought core texts, he replied that it depended on the subject. He did a joint politics and economics degree, and bought texts in economics, but not in politics, where the sources he needed to use were more disparate.He thought libraries should use focus groups more. He thought the National Student Survey unhelpful, because it only reflects the views of final year undergraduates. He goes to the library often, partly for social reasons. He was shocked when he found out the amount of material sitting o the shelves that had not been borrowed in over ten years. He hadn't been very involved in planning the new library space. On when to survey students he thought mid-year was best. I asked him whether he could see any difference between postgraduate and undergraduate attitudes to the library; he replied that, like most student unions, they have some difficulty in organising postgrads.


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