How's this? I was holding forth about public libraries and books: here's an example of how good public libraries can be. On Saturday I went into my public library branch, Seaford library. I wanted to reserve a new title, Julia Kristeva's, Murder in Byzantium. I'm not generally a fan of detective novels, but if written by post-structuralist philosophers and psychoanalysts, then I make an exception. (By the way, Professor Kristeva has a blog at http://kristeva.blogs.com/).
It was not on the catalogue, but a helpful member of staff looked it up and said they would contact t the stock section to ask if it could be ordered. On Monday I had a phone call from the same member of staff: yes, they were ordering it, and I would be first on the list. No need to fill in a reservation card, asking readers to catalogue the book they want, as someone once described it, and they'll let me know when it comes in.
Only one thing could improve this excellent level of service, and that would be to offer it through the library web site, so that readers can request items not already in stock remotely.
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